About the Florida Customer Service Institute

Why we exist — Our Purpose: Our purpose is to help small businesses, institutions and agencies deliver remarkable Customer Service which results in improved profit, Customer satisfaction and loyalty.

How we deliver that Purpose: We employ an array of vehicles and methods to help Clients (1) diagnose their current situation, (2) determine where/what they want to be in the future, (3) create an action plan to get there, and (4) measure the results and monitor progress.

  • Introductory talks on important Customer Service topics
  • Workshops to present significant Customer Service segments to diverse or in-house audiences
  • In-depth personalized coaching to help design and execute the transformation within a Client company

In the future, we plan to sponsor Customer Service Week (first week in October each year) and to host Customer Service Celebration / Learning Conferences.

Richard Randolph, Jr.
Executive Director

Site Navigation
Our purpose is to help small businesses, institutions and agencies deliver remarkable Customer Service
which results in improved profit, Customer satisfaction and loyalty.
PO Box 617468 • Orlando, FL 32861 • 407-668-6466